RETURNS POLICY
RETURNS POLICY
Our policy lasts 14 days. If 15 days have gone by since your purchase, unfortunately, we canât offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Items that cannot be returned:
* Certain health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you of our decision regarding the approval or rejection of your refund request. If your request is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain number of days. Late or Missing Refunds (if applicable): If you haven't received your refund yet, please check your bank account again first. Then, contact your credit card company, as there may be a delay before your refund is officially posted. Finally, contact your bank. There is often a processing time required before a refund is posted. If after completing all these steps you still haven't received your refund, please contact us at 1siammarketplace@gmail.com. Sale items (if applicable) Only regular-priced items are eligible for a refund. Unfortunately, sale items cannot be refunded. Exchanges (if applicable) We only replace items if they are defective or damaged. If you wish to exchange it for the same item, please email us at support@herbal-d-tox.com and send your item to: Herbal-d-tox, Phuttamonthon Sai 2, Thawi Wattana, 10170, Thailand. To return a product, you must mail it to: Herbal-d-tox.co.ltd, Phuttamonthon Sai 2, Thawi Wattana, 10170, Thailand. You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the return shipping costs will be deducted from it. Depending on where you live, the time it takes to receive your exchanged product may vary. If you are shipping an item worth over âŹ15, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Our policy lasts 14 days. If 15 days have gone by since your purchase, unfortunately, we canât offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Items that cannot be returned:
* Certain health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you of our decision regarding the approval or rejection of your refund request. If your request is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain number of days. Late or Missing Refunds (if applicable): If you haven't received your refund yet, please check your bank account again first. Then, contact your credit card company, as there may be a delay before your refund is officially posted. Finally, contact your bank. There is often a processing time required before a refund is posted. If after completing all these steps you still haven't received your refund, please contact us at 1siammarketplace@gmail.com. Sale items (if applicable) Only regular-priced items are eligible for a refund. Unfortunately, sale items cannot be refunded. Exchanges (if applicable) We only replace items if they are defective or damaged. If you wish to exchange it for the same item, please email us at support@herbal-d-tox.com and send your item to: Herbal-d-tox, Phuttamonthon Sai 2, Thawi Wattana, 10170, Thailand. To return a product, you must mail it to: Herbal-d-tox.co.ltd, Phuttamonthon Sai 2, Thawi Wattana, 10170, Thailand. You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the return shipping costs will be deducted from it. Depending on where you live, the time it takes to receive your exchanged product may vary. If you are shipping an item worth over âŹ15, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.